Online Privacy Policy

Protecting your privacy while on our web site is important to us. Veracity works hard to keep your personal information confidential. By ensuring that you are aware of and fully understand the Veracity Online Client Privacy Policy, we can provide you with better service. Please take a moment to read the following to learn how we handle your personal information.

Why we collect personal information

We collect personal information to enroll you in our service. The information we require is kept to the minimum necessary to establish online or offline services. Veracity uses your personal information to provide you with improved customer service, and to communicate with you regarding your case. In addition, we use your personal information to keep you up to date on the latest service announcements, feature updates, special offers, and other information we think you may wish to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey so we can gauge client satisfaction and improve our service further.

How we collect personal information

We collect information about you at the time you sign up for our service, and any time we enter information from your credit report into our database. The latter is necessary to make that information available to you via the "external" account status portal. In addition, when you sign up for a new Veracity service, or ask to be included in a mailing list, we may collect and store the information you provide in a database.

When we disclose personal information

Because the ability to communicate with our clients during any part of the credit correction process is absolutely essential, your personal information may be shared with any and all Veracity employees. They will protect your personal information in accordance with the Veracity Customer Privacy Policy and internal policy and procedures as well. Veracity will not share or sell your personal contact information and other sensitive data outside the scope of intent to correct and consult on credit and report data issues.

Veracity works with other companies that help us provide service, and we may provide your personal information to these companies. For example, should we need to forward written documents to you, we may need to give shipping companies (e.g. UPS) this information so they can deliver goods and mail. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Veracity's internal policies.

How we protect your personal information

Veracity safeguards the security of the data you send us with physical, electronic, and operational procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use an updated and patched modern OS and browser.

The Veracity web site uses industry standard Secure Socket Layer (SSL) encryption on web pages where personal information of a sensitive nature is transmitted. To sign up for Veracity's service, or to log into the client portal section of Veracity web properties, you will be provided with an SSL connection, and will need an SSL-enabled browser such as Internet Explorer, Firefox, or Opera. SSL helps protect the confidentiality of your personal information as it is transmitted over the Internet.

Collecting other personal information

When you browse Veracity's web site, you are able to do so anonymously, although "anonymous usage statistics" are collected. Your browser will automatically tell Veracity IT staff basic information such as screen resolution, operating system, and other such details that may be used in aggregate to provide an improved end-user experience in revisions and editions of the site or portions of the site.

The Veracity web site is capable of and may use "cookie" technology from time to time or for certain "landing pages" or referring URLs. When you first connect to our site, the cookie may identify your browser via a unique, random number. The cookies do not reveal any personal information about you; they help IT staff better track and provide for which parts of our web sites are the most popular, where our visitors are going, where they come from, and how long they spend there.

In some of our emails to you, we use a "click-through" URL. When you click one of these URLs, you may pass through our web servers before arriving at the web site that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (tracking pixels) to measure advertising effectiveness.

Our company-wide commitment to privacy

Veracity does not knowingly solicit personal information from children or send them requests for personal information. Veracity's web site may contain links to other sites, over which we have no control, nor is a link from a Veracity property to a separate entity's web page or presence an endorsement of the quality or accuracy of content at the location. Veracity does not share your personal information with such "linked" web sites, and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies on an individual basis.

The Veracity Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. If you have any questions on the visual design of the web site, web technology, HTML code, cookies, collection of information, tracking pixels, affiliation, or anything else related to your privacy, feel free to contact us at any time.

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